TERMS AND CONDITIONS

When placing an order with Buy The Pallet, you are agreeing to the following Terms and Conditions of purchase:

Shipping

Once your order has been received, we will endeavour to pack, ship and dispatch your item the following working day. However in peak periods orders received will be dispatched 2-3 working days after the order is received.

In exceptional cases when delivery may result in higher shipping charges (including, but not limited to, remote delivery locations)Buy The Pallet reserves the right to request additional funds or cancel the order and provide a full refund if your delivery address falls outside of our standard delivery zones.

Delivery Address

Our courier services will not accept delivery instructions to PO Boxes, please supply a physical address.

Please supply a delivery address where someone will be available to sign for the package during working hours. A place of work address is recommended.

Should no one be available to sign for the Package at the supplied delivery address then the driver will leave a calling card and the package will be returned to the nearest depot for your collection or to organise a redelivery. A single redelivery is included however should no one be available to sign for the redelivery then any subsequent redeliveries will be at YOUR own cost.

Please note that if you are not home for a delivery then certain couriers could leave the package at your premises or will leave it at the nearest Newsagency for you to collect.

For any of the above mentioned events, Buy The Pallet reserves the right to charge you for any additional costs incurred (e.g. storage for delayed collection or failure to collect from the Depot/Newsagency) or to cancel the sale contract, in which case, we will refund you the net amount (i.e. the amount you paid minus shipping, admin costs and storage costs).

Upon arrival of your boxes, please take note of any damage to the boxes as well as any damage to the contents. If you feel that the damage to a box or its contents is unreasonably severe, please refuse the package(s).

Out of Stock Items

We keep our stock levels updated at all times, however occasionally items may be out of stock. In these instances, we will notify you as soon as possible to arrange a full refund or inform you of the estimated wait time. The option to wait or receive a full refund is entirely up to you.

Order Cancellation Policy

No cancellations, sorry.

Refunds and Returns Policy

Buy The Pallet will not refund/exchange on ‘change of mind’ purchases.
Should you be dissatisfied with the quality of your purchase, please refer to our Warranty Claim Process.

Tracking Info

All items will be issued with a tracking number.Once the item is shipped out a tracking number will be emailed to you (please check your junk email folder if you have not received before contacting us).

In remote delivery locations (e.g. Darwin and Townsville etc) where shipping charges tend to be higher please contact us via our Enquiry Form and we will endeavour to provide the most cost effective shipping rate.

For your convenience, please see below the estimated Shipping Delivery Duration for your area:

DESTINATION DELIVERY DURATION AFTER DISPATCH (Business Days)
Canberra 2
Melbourne 3 to 5
Sydney 3 to 5
Brisbane 4 to 5
Adelaide 6 to 7
Perth 4 to 12
Gold Coast 4 to 5
Sunshine Coast 3 to 8
Hobart 3 to 9
Darwin 4 to 7
Newcastle 5 to 6
Wollongong 5 to 6
Townsville 3 to 7

Warranty

Buy The Pallet works closely with our suppliers to ensure all products have appropriate warranties.

TRIKE TOTS: 1 Year Warranty

TABLE TOTS ACTIVITY TABLE AND CHAIRS: 1 Year Warranty

This warranty covers any physical damage to the product that is not the owner’s fault. We will not refund or replace a product where in our reasonable opinion the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions, using it in an abnormal way or failure to take reasonable care.

Warranty Claim Process

Please email sales@buythepallet.com.au to submit a warranty claim for assessment.Please be sure to include your original order number or proof of purchase, clear images of the product damage and the reason for the warranty claim. This information will be used to assess your claim.

Once assessed, we will contact you to proceed with the warranty claim process.
If approved we will either
• credit (excluding delivery fee) your original method of payment
• or replace the product
• or request the product be returned to us for repair.
Should Buy The Pallet credit your account or replace the product we reserve the right to effect this only once the original product is returned safely to our premises (Delivery fee at the customers expense).
Please do not return an item without prior written agreement with Buy The Pallet (you may be responsible for any associated expenses).

Disclaimer

Buy the Pallet and Buy the Pallet Pty Ltd are used interchangeably on this website.
Our products meet Australian and New Zealand Safety Standards, however we assume no responsibility if any harm should come to a person due to the misuse of the products.
Use of Buy The Pallet products is at your own risk.
Buy The Pallet or any other parties involved in creating, producing, manufacturing or distributing or linked in any way with this site shall not be liable for any direct, indirect or consequential, incidental, special, punitive or otherwise damages arising out of access or use of this site.

Buy The Pallet reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Buy The Pallet web site.

The information provided on this site is for information purposes only.

Copyright Notice

Copyright and other relevant intellectual property rights exist on Buy The Pallet services and the full content of this website.

Registered Trademarks

Trike Tots and Table Tots are registered Trademarks